Frequently asked questions
Which areas of Dubai do you cover?
All of Dubai, with most of our work in the Marina, JVC, JLT, Arabian Ranches, Dubai Hills, Palm Jumeirah, Jumeirah Park, Business Bay and Downtown. See the Areas We Serve page for local details.
How quickly can someone come?
Most calls are attended the same day. Urgent lock, leak and AC failures are prioritised. Tell us what is wrong on WhatsApp and we will confirm a time slot.
How do you price a job?
Small repairs are priced from a fixed callout rate. Larger works get a written quote after a visit or photos. You know the price before we start.
Are your technicians licensed and insured?
Yes. We operate under a licensed technical services trade licence and carry public liability insurance. Electrical and AC work is carried out by qualified trades.
Do you work with property managers and landlords who are overseas?
Yes. We send photo reports and invoices on completion and can hold keys or coordinate with your building for access.
Can you do work in the evening or at weekends?
Yes. We work seven days a week and can schedule offices and commercial units after hours.
Door lock repair
Can you replace a lock without damaging the door?
Yes. In most cases we replace the cylinder or lock body using the existing cut-out. If the door has been damaged by a break-in we can repair or patch the frame as part of our carpentry service.
Do you fit smart locks?
We install and troubleshoot keypad, fingerprint and app-controlled smart locks for villas and apartments, including replacing old mechanical locks.
Do you need building or landlord permission?
For apartments in managed buildings the community may require a NOC for external door changes. We can advise on what your building typically expects.
AC repair and servicing
How often should an AC be serviced in Dubai?
Twice a year is the practical minimum because of dust and year-round use. Most villa owners choose a spring service before summer and a second in autumn.
Do you offer annual maintenance contracts?
Yes. AMC packages cover scheduled servicing, priority callouts and discounted repairs for villas, buildings and offices.
Is the AC in my apartment my responsibility or the building's?
In most Dubai apartments the indoor unit and thermostat are the tenant or owner's responsibility, while chilled water supply is the building's. We can help you identify where the fault sits.
Plumbing
Do you repair leaks inside walls?
Yes. We trace concealed leaks, open the minimum area needed, repair the pipe and can make good the wall or tiles afterwards.
Can you replace a water heater the same day?
Usually. We carry common sizes and can source most horizontal and vertical units within hours.
Electrical repairs
Are your electricians licensed?
Yes. Electrical work is carried out by qualified electricians working under a licensed technical services company.
Can you install an EV charger at my villa?
We install and connect home EV charging points and can advise on DEWA requirements for your villa.
Carpentry
Can you make custom wardrobes or shelving?
Yes. We build made-to-measure shelving, storage and small joinery pieces from your dimensions or a site visit.
Painting
How long does a full apartment repaint take?
A two bedroom apartment usually takes two to three days including preparation and drying time.
Do you match the existing colour?
Yes. We colour-match from a sample or use the building's standard paint code where the community provides one.
General maintenance
Do you work with property managers and building owners?
Yes. We support property management companies, owners' associations and building managers with responsive callouts, tenant move-in and move-out works and scheduled maintenance.
Is there a minimum charge?
There is a minimum callout charge that covers the first hour of labour. We tell you the price before the visit.